Gavin Zuchlinski is the founder of Acuity Scheduling, the slickest way for businesses to automate and manage their appointments online, allowing clients to schedule themselves. Gavin is a selfprofessed tech geek and espresso maniac (a word he does not used lightly) who wholeheartedly
believes in that business should be fun.
TOPICS DISCUSSED IN THIS EPISODE:
- Gavin tells how began Acuity Scheduling for his mother
- We discuss the balance of engineering and snarkiness that makes up Acuity’s interface
- How being the boss means you get to set the culture
- Gavin’s choice of copywriter started as his client: proof that being nice to customer support is lucrative!
- Why seeing customer support as human is the key to being both fun and service-oriented
- Personal ads as resumes and how Gavin’s team is super fun because of it
- How Gavin trains a remote team
MORE ON Gavin:
- Middle Finger Project
- Creativity, Inc. about Pixar
- Try Acuity‘s extended trial
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Music by Michael De La Torre. Thanks, Mikey!