kristen westcott onboarding podcast episode

Kristen Westcott guides us through the must-haves in the onboarding and offboarding process for both coaches and consultants.

TOPICS DISCUSSED IN THIS EPISODE:

  • Kristen intros the idea of focusing on onboarding and offboarding
  • Why a long launch period means you need to double down on the onboarding process
  • Kristen shares a good “pre-module” to give course buyers something to do before your program begins
  • Why setting guidelines around posting and support help both parties feel better
  • The “housekeeping” content that most course creators overlook
  • Why a good onboarding process increases the overall value of your course or program
  • A lack of offboarding process can leave your clients feeling like they finished reading a book with a bad ending
  • Why you should ask for feedback and testimonials at different times
  • How to leave your clients with support

QUOTABLES:

MORE ON KRISTEN:

Website | Instagram

RESOURCES MENTIONED:

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Music by Michael De La Torre. Thanks, Mikey!